You are able to edit every message that suits your brand on the “WhatsApp settings” page.
Here are the steps that you should follow to setup review request properly
Product rating message
- Go to “WhatsApp settings” page
- There you ca find your first “Product Rating Message” as 5th option.
- This is a default message. If you want to make changes should “create new” and then submit the message to the WhatsApp team for the pre-approval.
- After sending the message successfully an amount will be paid
Learn more here about the cost of the message.
- Next move on to the sessional messages.
- After receiving a product rating messages next sessional message will be send asking “review message” as 6th option
- This is also can be edited by clicking “edit message“, there is no any need of pre-approval for sessional messages.
- Next sessional message will ask for the photo/video reviews as 7th option and its template also can be edited.
- After sending an automated “Thank you saying message” as 8th option for sharing photo/video reviews, then a message can be send offering discount coupon (optional) for next purchase.
Support for low rating
- If you get a negative feedback then quickly enable the 9th option–Support for Low Rating send a customer support message with your support number.
- If you get a “Wrong Product Rating Message” then a message will be send asking again for the product rating. Which cannot be edited and it is set as 10th option.
- Finally you can set discount coupon percentage as you wish, which is 11th option.