ECommerce is a growing market associated with some of the world’s most successful businesses. Shopify, one of the largest online shopping platforms, is at the heart of this lucrative industry. With 1.10 billion monthly visitors, the website is trusted by more than 1.7 million merchants. Why is the platform so popular? The sheer availability of third-party software has aided in the website’s popularity among merchants. To put this in context, the Shopify app store has over 6000 apps that allow you to customize your online store however you see fit.
The Shopify app store has various app categories that make finding the software you need is much easier. Product reviews are one of these categories, and they are the focus of this post. Shopify Review Apps, in a nutshell, are tools that allow you to collect customer feedback on your products.
This article will teach you about a Shopify Review App that collects reviews for your Shopify store via WhatsApp.
What is the significance of product reviews in ecommerce?
If you’ve ever shopped on Amazon, you’ve undoubtedly noticed the importance of product reviews.
They offer social proof to help customers make purchasing decisions, answer questions, and instill trust. In addition, reviewing structured data is excellent for search engine optimization. That means that if you get more reviews, Google will like you more.
Put, implementing a product review strategy will increase your sales. The best thing you can do for your ecommerce store is to include reviews on each product page and make them appear automatically, rather than requiring the visitor to click to see them. Most people will look for them there rather than scrolling through a full page of reviews.
How to Obtain customer feedback on a product?
Having only a few reviews on your site, on the other hand, is no better than having none. It could be harmful to repeatedly display “0 reviews” on many of your products. So, if you’re going to add reviews to your site, start with many of them and set up a system to receive new reviews in the future.
If you haven’t already, I strongly advise you to take some time right now to collect reviews from your existing customers. I advise our clients to use the Shopify review collection app whenever possible.
Find a way to entice your best customers to leave you a review! And make asking for a review a natural part of your post-sale follow-up. Some review apps will do this for you automatically via email. However, there is a one-of-a-kind method to assure review collection rate above 30% compared to email. Continue reading.
What are your thoughts on collecting feedback through WhatsApp?
Isn’t it going to be excellent?
As we all know, WhatsApp is a private space for us. As a result, collecting reviews via WhatsApp will produce 30% more results than collecting reviews via email.
Yes, you can collect customer reviews via WhatsApp and easily publish them on your website using an app available in the Shopify app store. The collection of reviews and the publication of those reviews on a website are automated processes. You have the option of only publishing a subset of your reviews.
Reviewbit WhatsApp reviews will allow you to collect reviews and add them to your website. It can handle all of your requirements, including review collection, coupon code generation, and customer reminders. The app automatically sends review requests to your customers after they make a purchase or after the order has been fulfilled/delivered. If the customer ignores the first request, it may even send a reminder message via WhatsApp.
Furthermore, when a customer leaves a review, the app will instantly generate a one-of-a-kind discount coupon for specific products/collections. All of these features are easily customizable through our user-friendly interface. Yes, you can use a CSV file to import all of your previous reviews, ensuring that no data is lost.
Why should you respond to reviews?
Product reviews are essential for increasing your eCommerce conversion rate and improving your search engine visibility. However, your business may also receive other types of studies on sites such as Facebook, Yelp, or Google My Business. These types of reviews are critical for your local SEO rankings if you have a brick-and-mortar retail store or a large following of local customers. And did you know that by responding to your negative and positive reviews on other sites?
Of course, you can turn negative reviews into new customers by listening to feedback and concerns in negative reviews and responding appropriately. However, responding to positive reviews is also essential. It demonstrates to current and potential customers that you are paying attention to them. You can show your appreciation by responding to positive reviews, and your responses can also help you rank higher in search engines.
Do you have any other questions about product reviews that I could help you with? Product reviews are just one way to boost conversions and improve your Shopify website’s SEO.
Start collecting reviews in an efficient manner if you want to increase sales and traffic to your eCommerce store.