You might have done a tremendous amount of research and market analysis before launching your products. Even so, it’s important that you assess how your audience responds to your products/services and what they feel about them once your products are out in the market. And the easiest way to do this is by simply asking them!
Customer feedbacks are a great way to understand the impact your products/services have on your customers. Feedbacks help in improving your performance and staying connected with your customers.
By collecting feedbacks, you can
- Keep customers engaged and gain their loyalty
- Encourage repeat purchase
- Add them as social proof to attract new customers
- Obtain a higher ranking in search results.
Thanks to technological advancements, brands now have many different channels to connect with customers during different stages of the sales pipeline. You can contact customers over the phone or email and ask them for feedback. You can also reach out to your customers through messaging apps or social media.
Even when there are many channels to collect customer reviews, emails still remain a popular choice. With an average person receiving more than 100 emails every day, it’s quite easy for your email requests to go unnoticed.
Here are a few tips to grab your customer’s attention and prompt them to leave a review for you
1. Start off with an engaging subject line
Subject line is the first thing that anybody will notice about your email. An attractive subject line makes your mail stand out from the rest and prompts the users to open the mail. Subject lines that create a sense of urgency tend to have a higher open rate. Adding your order ID is a simple tactic to differentiate your email from the other marketing emails. This would make the customers feel that this is not a normal marketing email and pay more attention to it.
Example 1: Leave a review today & win exciting offers
Example 2: Please review your purchase [order no##] from XYZ
Example 3: What do you think of [order no###]?
2. Keep the content short and simple
Your content should be able to carry forward the interest built up by your subject line. Clear and focused content is highly appreciated by the users. Your intent might get lost if you add too many details to the content. Tell in very simple words what you require from the customers.
Example 1: Thank you for your recent purchase from XYZ. We hope you are happy with your order.
We’d love to hear your thoughts on your new [product name]. Your reviews will give us better insights into your preferences.
Example 2: Hope your new [product name] met your expectations. It’d be great if you could review the purchase. Your reviews will help your peers shop with confidence.
3. Add a single call to action
Make sure to add a single and prominent call to action to your email. Adding too many actions to an email will confuse the customers and they might end up doing nothing at all.
Example 1: Rate Your Purchase
Example 2: Leave a Review
Example 3: Write a Review
4. Send follow-ups
Some people might need an extra nudge to leave a review. Follow-ups are for such hesitant customers. Sometimes review requests might reach the customers when they are fully tied up. So, they might postpone it and later forget about it altogether. In such instances, follow-ups will prompt them to leave a review.
Example 1: We are waiting to hear from you.
Please spare 2 minutes to review your recent purchase from [brand name].
Example 2: Your reviews make a world of difference to us!
By leaving a review you can help us and your fellow customers. Your reviews will help us know your preferences better. Reviews will help your fellow customers make the right shopping decisions.
5. Personalize your emails
You can personalize your requests by adding customer name, the name of the product purchased etc. But a dynamic name tag alone wouldn’t be enough! By making use of subscriber’s browsing data you can send them product recommendations. Remembering special days like birthdays and anniversaries and sending offers on such occasions is another way to build a warm relationship with customers.
Hope your new swimming gear met your expectations. Could you rate the product for us?
Thank you so much for shopping with Healthy Me.
6. Set clear expectations
At the outset itself, tell your customers how much time it’ll take and also what they will get in return for spending their valuable time for sending reviews.
Example 1: Spare 2 minutes of your time for us and get special discount coupons.
Example 2: Leave a review and get 10% off on your next purchase.
7. Tell them how the reviews would help
You can tell your customers how important their reviews are to you. You can inform your intention behind collecting reviews. Understand customer preferences, improve the product or display reviews as social proof on your product page- it could be any of these or even all of them together. You can tell them how by spending a few minutes of their valuable time, they will create a world of difference for their fellow customers and for your business.
Example 1: Your reviews are extremely important to us. Customers trust peer recommendations more than any claims from the brands. Spare a few minutes to help us out.
Example 2: Please help us improve our products and services by writing a review of your recent purchase.
8. Show other reviews
A great way to attract customer reviews is by showing the reviews that you have already collected. This will encourage the hesitant ones to send reviews as well.
Here’s what our customers are saying about us
I’m so happy with the product. The quality and size are as expected. I’ll definitely recommend it to my friends and family
Beautifully packaged and delivered on time. They have so many different varieties to keep you coming back for more.
9. Reward your customers
Incentivizing reviews is a proven method to win more reviews. You can tell your customers upfront that they will be rewarded for reviews.
Example 1: You will receive a discount code which can be used on your next purchase after you submit the review.
Example 2: Leave us a review and get rewarded!
10. Use a tone that matches your brand
Tone of your email should be one that matches your brand. If you have been using a casual tone, use one throughout. But if you’ve been using a cordial but formal tone, make sure you use one in your emails as well. Using a consistent tone over all your interactions with the customers instils an added trust in the customers.
Example 1: We’d highly appreciate it if you could leave us a review for your recent purchase.
Example 2: It’d be great if you could write a review for us.
11. Make the reviewing process effortless
Make the entire process as simple and effortless as possible. Any delay or confusion in the process of leaving reviews will make the customers abandon it altogether. Always make the process as fun and intuitive as possible.
12. Create attractive email templates
Design an attractive template for your review request emails. Include colorful images and text in your emails. Unique and customized review email templates create a distinct brand identity and set your email apart from the others.
Messaging apps- the alternate channel for review requests
Messaging apps are slowly replacing emails as the most trending means of connecting with your customers. It’s estimated that there are 2.2 billion messaging app users across the world. By sending review requests through messaging apps, you can connect with these people on their preferred platforms. Shopify review application Reviewbit is an amazing product that helps you collect customer reviews through WhatsApp and display it on your store front in beautiful widgets.
Quantity & quality
While collecting reviews, both the quality and the quantity of the reviews matter. A brand that displays only positive reviews is looked at suspiciously by customers. An ideal situation is where you have a mix of reviews. Whenever there is a bad review, brands can mitigate its negative impact by addressing the concerns raised and providing the reviewer with a good resolution. Having a large number of reviews improves the brand’s credibility tremendously. The impact of reviews is so much so that good reviews for one product have an effect on other newly introduced products that do not have any reviews at all.
It’s high time brands made collecting large-quantity reviews a foremost priority. Lots of amazing tools are available to assist you in this process. Should you choose to send email review requests, make sure you follow the above-mentioned best practices for the best results.
Pick a tool that best suits your business and watch reviews piling up!